CLEVO Shop is operated by Living Nine B.V., based in Amersfoort, Netherlands.

Our customer support team helps with order questions, returns, warranty concerns, and general product enquiries.

Returns are sent to dedicated EU warehouses. Because the correct return address depends on the product being returned, we confirm the return address only once a return has been reviewed and approved.

If you need help with a return or order, please contact us.

If you cannot find your order confirmation email, or you think you may have entered the wrong email address at checkout, please contact us.

To help us find your order, please include:

Order number, if you know it
Name used on the order
Approximate order date
Email address you think may have been used

Once we locate your order, our team can help resend the confirmation to the correct email address if needed.

If you received an order confirmation for an order you do not recognize, or you believe an order may be fraudulent, please contact us right away

To help us review the case, please include:

Order number
Email address the order was placed under
What made you suspect the order may be fraudulent

Fraud concerns need to be reviewed carefully by our team. Once we receive your details, we’ll look into the order and follow up with the next step.

Returns are accepted within 30 days of delivery.

To start a return, please contact us first with your order number and the reason for the return.

The correct return address depends on the product being returned, so we will confirm the correct return instructions after your return request has been reviewed and approved. Please do not send your item back before receiving the correct return details from our team.

If your item is defective or damaged, please contact us with your order number, a photo or video of the issue, and a short description of what is happening so our team can review it.